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Overriding the workflow

If a defect is assigned to multiple users and events can only be entered by assigned users, the defect can be delayed if a user is out of the office or busy with other tasks. You can override the workflow to move the defect to another state.

  1. Open the defect you need to override the workflow for.

    2. All workflow events are disabled after the defect is open.

  2. Choose Activities > Override Workflow.

    3. The valid events for the current state are enabled.

  3. Select an event from the Activities menu.

    4. The defect moves to the resulting state for the selected event. A workflow override entry is added to the workflow tab.